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Contact & Customer Service

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Charmoné Shoes

San Francisco // New York


Lauren Carroll



International Orders

We’re huge in Japan! Seriously…we get a lot of orders from Italy, the UK, Australia, even Canada! International orders are shipped via US mail and usually arrive within 10 business days after your order was received. All international orders incur a flat fee of $20 for shipping, and we will bill you separately after receiving your order.

Return Policy

We try to make buying shoes online as easy as possible by providing accurate sizing and free shipping. However, sometimes the shoe just doesn’t fit, and we’re always happy to exchange sizes or simply refund your money. Simply send us back your unworn shoes within 30 days of receiving them and we’ll take care of it!


Most styles run true to size, unless noted in the product descriptions.
Our shoes use Italian sizing, as follows:
36 = 6
37 = 7
38 =8
39 = 9
40 = 10
41 = 10.5
42 = 11
If you have a question about sizes, feel free to email us directly at

Shipping Information

Shoes are typically shipped from our New York office within 3 business days of receiving your order. We provide free standard shipping in the US, but if you need shoes shipped faster, send us an email at and we’ll let you know your options for speedy delivery.

We also ship internationally for a flat shipping fee of $20. If you purchase internationally, we will respond with a PayPal invoice for the additional shipping fee, and you will typically receive your shoes within 10 business days of placing your order.